Frequently Asked Questions
There’s a lot to consider when you’re thinking about early learning for your child. We’ve compiled answers to some common questions here. If you have more questions, you’ll find additional FAQs on your local Piptree page. Or feel free to contact your Piptree Manager direct.
How do the fees work?
Once enrolled, we request payment of two weeks’ fees in advance. After this, fees are charged on the first day of each week your child attends. Accounts must be at least one week in advance at all times. Piptree only accepts Direct Debit payments. Fees will be automatically debited from your nominated bank account or credit card.
What rebates and benefits am I entitled to?
The Australian Government’s Child Care Benefit is available and reduces the cost of your total child care fees. To find out if you meet the Government’s eligibility requirements, visit the Department of Human Services website. If you are working, training or studying, the Child Care Rebate offers additional assistance with your out-of-pocket expenses for approved child care. To find out more, visit the Department of Human Services website.
Do I still have to pay if we go on holidays?
A holiday discount of 50% of normal fees is available on request for up to two weeks in every calendar year, provided you give Piptree two weeks’ written notice. To qualify for this discount, your account must be up to date, and the holiday fees must be paid for in advance.
What happens if my scheduled day falls on a public holiday?
You’ll need to pay for all booked days, even if your child is absent or the centre is closed for a public holiday. This is to ensure your child’s booking is secured on an ongoing basis.
What happens if my child has a special condition, such as asthma or an allergy?
Please inform your Piptree Manager and Educators of your child’s condition or allergy before their first day.
Does my child need to be immunised to attend Piptree?
Your child must meet the Australian Government’s immunisation requirements for you to receive Child Care Benefit.
What is play-based learning?
Play-based learning provides the optimum environment for early learning. We believe that children learn best through play because they are actively engaged with people, objects and representations.
What is the Early Years Learning Framework (EYLF)?
A child’s early years are a vital time to learn and develop. EYLF is a nationally recognised curriculum. It guides our Educators as they care for children from birth to five years in all aspects of their learning, and as they transition to school. Piptree adheres to its practices and principles of Belonging, Being and Becoming, and we follow its strong emphasis on play-based learning. Our overall aim is for each child to feel loved, and to develop a love of learning, self-respect and positive attitudes to grow and be a part of the society of their time.
Do you offer an approved Kindergarten program?
Yes, our Kindergarten program QKLG (Queensland Kindergarten Learning Guidelines) and model of learning and development is based on the Early Years Learning Framework (EYLF) and is delivered to Kindergarten age children by a qualified early childhood teacher. For more information go to http://deta.qld.gov.au/earlychildhood/families/kindy/index.html